FAQ

The product I want is out of stock on the website. When will it come back?

We’re sorry for the inconvenience! We do occasionally run out of stock. Please visit, naturallyseriousskin.com in the near future to see if this product is available.

How do I protect my order against loss, theft or damage that may unfortunately occur during shipping?

Add Route premium package protection at checkout. Naturally Serious has partnered with Route so that you can easily file claims for lost, stolen or damaged packages. Once a claim is filed, it will be reviewed for approval of a reorder or refund within 24 hours. If you have already purchased Route+ and need to file a claim, click here.

To learn more about Route, click here.

 

What payment options do you accept?

Naturally Serious accepts payments with MasterCard, American Express, VISA, Discover and Afterpay.

 

What is Installments with Afterpay?

Installments with Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Click to learn more.

 

Is this product safe to use during pregnancy?

We cannot advise which products to use during a pregnancy. We recommend that you contact your physician or primary doctor to address product usage during your pregnancy.