Payment & Shipping
How will my payment be processed?
All payments made for orders on NaturallySeriousSkin.com are processed through Authorize.net, a third party processing service. Payments are only authorized, not captured, so credit card information will not be stored.
Credit cards we accept are Visa, Mastercard, Discover and American Express.
How will my order be shipped?
All orders placed on NaturallySeriousSkin.com are shipped directly from our warehouse using FedEx and UPS services. Our system determines which courier will deliver your order quickest based on your shipping address.
How long will it take my order to ship?
Orders are typically processed within 48 hours, depending on product availability.
For standard shipping within the contiguous United States, please allow 7 to 10 business days from date of purchase for delivery.
For international shipping, please see chart below for estimated delivery time from date of purchase:
|International Shipping Destination||Delivery Time (Business Days)|
Do you offer free shipping?
Free standard ground shipping is valid on all orders in the contiguous United States with a subtotal of $50 or more after promotional codes and coupons have been applied.
What shipping methods do you offer?
Currently, we only offer standard shipping within the contiguous United States. Please see below for pricing, shipping time frames and more information on expedited shipping options.
• Standard: $9.95 (FREE with orders of $50+)
Order received within 7 to 10 business days
• 2nd Day & Overnight: (Unavailable until 5/18)
Expedited shipping options are temporarily unavailable and will resume May 18, 2021 at 12 AM ET. We apologize for any inconvenience.
PLEASE NOTE: all orders must be placed by 3 PM EST to start processing within the same business day. All orders placed after 3 PM EST will be processed next business day.
Can you ship to P.O. Boxes or FPO/APO/DPO military addresses?
No, we do not currently ship to P.O. Boxes or FPO/APO/DPO military addresses.
Do you ship to Puerto Rico, Alaska or Hawaii?
No, we are currently unable to ship outside of the contiguous United States at this time.
Don’t see your question answered here? Please call us at 1-800-787-7546 Monday through Thursday, 9AM - 5PM EST or Friday, 9AM - 3PM EST or submit a request at email@example.com.
How long do I have to return an item after purchase?
Naturally Serious Skin is committed to delivering on the brand's philosophy: Clean. Natural. Serious. If for any reason you are not completely satisfied with your purchase, we will accept returns on NaturallySeriousSkin.com orders within 60 days of the purchase date.
How do I return an item?
In order for us to process your returned item(s) from NaturallySeriousSkin.com, you will need to enclose a copy of your invoice and clearly label outside packaging with a Return Authorization (RA) number. To receive your unique RA #, please contact us at 1-800-787-7546 or send us an email at firstname.lastname@example.org. Upon receiving your RA #, please ship returned item(s) to:
ATTN: Returns and RMA #
45 Mayhill St
Saddlebrook, NJ 07663
More information about our return process is as follows:
• Item(s) sent back without an RA # will be returned to you and will not be refunded.
• To ensure a prompt and secure delivery to us, we recommend sending item(s) back using a courier service that provides a tracking number. We apologize, but return shipping fees are not refundable and we do not provide prepaid labels.
• Once your order is received and inspected (usually within 72 hours of receipt) your refund will be processed and automatically applied to your credit card within an estimated time of 2 business days. Please note that depending on your credit card company, it may take an additional 3 to 7 business days after your credit is applied for it to post to your account.
What I do if the product I ordered arrives damaged or defective?
If you received a damaged or defective item(s), please DO NOT THROW AWAY the item(s). If you return the damaged or defective item(s) to us, we will gladly replace the item(s). Please ssend us an email at email@example.com and include your phone number to receive instructions on how to proceed.
I’m unhappy with my order. Can I make an exchange?
NaturallySeriousSkin.com is unable to process exchanges except in the case of damaged or defective items. Your order may only be refunded and automatically applied to the credit card used to make the purchase.
Can I return items not purchase at NaturallySeriousSkin.com?
Only items purchased at NaturallySeriousSkin.com may be accepted for return. If you purchased a Naturally Serious item from a retail partner, please contact that retailer directly.
Don’t see your question answered here? Please call us at 1-800-787-7546 Monday through Thursday, 9AM - 5PM EST or Friday, 9AM - 3PM EST or send us an email at firstname.lastname@example.org.